Shipping Policy

At Abrosaa, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping policy:

• Delivery Time: While we cannot commit to a fixed delivery time, we assure you that your order will be delivered within a week. Please note that on certain days, extreme weather conditions or governmental regulatory activities may cause slight delays.
• Dispatch: Orders will be dispatched within the third business day from the date of your order. We aim to get your Abrosaa products to you as swiftly as possible.
• Order Details: When placing your order, kindly provide the following details to ensure a smooth delivery process:
• Name of the recipient
• Flat number/bungalow number
• Name of the building
• Name of the road/street/marg
• Contact number (landline/mobile)
• Proper/familiar landmark
• Email address
• Confirmation: After we’ve accepted your order, a confirmation email will be sent to you, ensuring that you’re aware of your order status.
• Order Execution: Abrosaa will consider an order as “executed” under the following circumstances:
• Delivery not possible due to incorrect address provided by the customer.
• Recipient not available at the provided address.
• Premises locked.
• Incorrect or non-working phone number, or phone switched off or unreachable when attempted by our delivery agent.
• Addressee refusing to accept the products.
• Delivery made at the security cabin of the building, reception, or to a neighbor based on the customer’s instructions.
• Force Majeure: In cases of civil disturbances, floods, heavy rains, national bandhs, or any other force majeure event, we reserve the right to either cancel the order or reschedule the delivery to a more suitable date.
• Cancellation: You can request the cancellation of a confirmed order up to 72 hours before the scheduled delivery time.

Return & Exchange Policy

We at Abrosaa are committed to ensuring your satisfaction with our products. Here’s our return and exchange policy:

• Product Condition: All products are eligible for refunds and returns only if they have been kept refrigerated under 15°C at all times. Failure to do so will result in the product spoiling, rendering your claim null and void.
• Verification: All refunds and returns are subject to verification and confirmation by our employees and management.
• Inspection: Once we receive your returned item, we will thoroughly inspect it. Following the inspection, we will notify you of the status of your refund.
• Refund Initiation: If your return is approved, we will initiate a refund to your credit card or the original method of payment. Please allow up to a month for the credit to reflect, depending on your card issuer’s policies.
• Valid Claims: Refunds and returns are considered valid only if there is a problem with the product. We prioritize ensuring that you receive top-quality products with every purchase.

If you have any further questions or require assistance regarding our shipping and return policies, please feel free to contact us. Your satisfaction is our priority at Abrosaa, and we’re here to assist you in every way possible.

Need help?

Contact us at {email} for questions related to refunds and returns.